Effective leaders know that employees who are adept at managing conflict are crucial to business success.

Managing Interpersonal Conflict

To stay competitive, high-performance organizations know they must manage the interpersonal conflict that occurs among their employees.

It is a strategic advantage to any organization, from large businesses to community non-profits, for their staff to master interpersonal Conflict Management skills.

In this module, employees will develop a proactive approach to Conflict Management by:
  • Understanding the elements of conflict
  • Recognizing conflict management styles
  • Learning tips for handling conflict
  • Enhancing interpersonal conflict management skills

    • Managing Organizational Conflict

    To realize high performance, managers must lay the foundation for dealing with, and working through conflict. Managers need to understand the causes of conflict, types of difficult people, and strategies for preventing and managing conflict among them.

    This module will motivate managers to set goals and define actions for developing and enhancing their current conflict management abilities. It will demonstrate the impact that conflict can have on job performance, and the positive effects that managing conflict can have on an organization’s efficiency and office atmosphere.

    During the stages of this module, managers will develop the ability to:
  • Identify causes of organizational conflict
  • Identify and work with difficult people
  • Take ownership of conflict management
  • Enhance conflict management skills

    • Contact Us to learn how to register your group for this course, either standalone or as part of a package of courses.
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