Conflict Management

Managing conflict within your organization is key to having a healthy and productive office, where people WANT to work.

Managing Interpersonal Conflict

To stay focused on their competitiveness and their customers, high-performance organizations skillfully manage the interpersonal conflicts that naturally occur among their employees. Managers are responsible for giving their employee the skills needed to end the cycle of bickering and obstruction that infects far too many businesses. Teaching your staff interpersonal conflict management skills gives you the strategic business advantage of a harmonious, smoothly functioning workplace.

Employees will develop a proactive approach during the course of this module by:

Managing Organizational Conflict

To increase performance, managers must lay the foundation for dealing with, and working through conflict. This means managers need to understand the causes of conflict, types of difficult people, and strategies for preventing and managing conflict among them.

This module will motivate managers to set goals and define actions for developing and enhancing their conflict management abilities. It will lead participants to acknowledge the impact that conflict can have on their job performance, and the positive effect that intelligent conflict management can have on an organization’s success and reputation.

During the stages of this module, managers will develop the ability to:

Contact Us to learn how to register your group for this course, either standalone or as part of a package of courses.
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